Support Center

Get help with your account, app features, or any questions about using Visaway.

Frequently Asked Questions

How often are case statuses updated?

We check for updates every 15 minutes, so you'll typically receive notifications about status changes within minutes of USCIS updating their system.

Is my information secure?

Yes, we use bank-level encryption to protect your data. We never share your information with third parties, and we only store the minimum information needed to track your cases.

Can I track cases for family members?

Yes, you can track cases for family members or clients with our Pro and Business plans. Simply add their receipt numbers to your account.

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